Our Consulting Approach

Situation Analysis

The first to be determined within the situation analysis are the goals to be reached in using video communications and innovative network solutions in your business, that is, which concrete needs are to be met. Should you so desire, our team attempts, through conversations with key members of your team, as well as via a short survey developed by Vistafon, to further consolidate our understanding of your vision. Therefore it is key to get a clear perspective on which processes should be executed more efficiently. In order to find a solution that is also optimal from the viewpoint of costs, we also ascertain, during the analysis, whether and if so, which video communications and network technology, as well as peripheral devices, are already present in your business and which solutions would best suit your existing IT infrastructure (for example bandwidth, firewall, etc.). From the accumulated information, we deduce operational scenarios. On the basis of these scenarios, it is then possible, for example, to select the optimal solution to your needs from the great variety of videoconference and telepresence solutions.

Recommendations

The situation analysis also gives us the framework needed to develop intelligent, individual solutions for the more or less complex requirements of your business. Our company and its partners offer you both solutions you can purchase, as well as rental and on-demand solutions, for example in the case that a necessary but seldom-used infrastructure should be rented rather than bought. Every time we approach a solution, in addition to solving your communication problems, we are always sure to conduct an economic analysis, a “business-case”, as it were, for your company. Here we take factors such as your return on investment into account.

Based on our suggestions we give you the option to test our products in the daily business of your company. For this purpose we present to you demo devices, which give you the possibility to experience the advantages of our solutions.                           

Implementation

If you have decided on a purchase or rental, we guarantee you the fast, smooth implementation of your new systems. Here our experts work side by side with your IT department as they install hardware and software, bringing your IT managers up to speed on using the systems. 

User Training

Alongside your IT-team Vistafon Communications offers the option to train further potential users of your systems. In the context of our videoconferencing solutions, for example, this does not only include the raw use of systems that are generally simple and intuitive to operate. We provide effective, video-based projects, teaching you to use all of the advantages of the solution that you have purchased. We can execute these training sessions locally, virtually via video conference, or with individualized training videos.

Usage Control and Optimization

In order to ensure that your goals be reached, we pursue the success of our projects even after the installation of the devices. Were the goals that you invested in reached and were your processes able to be made more efficient? Have you obtained the increased productivity, improvements in work processes and decrease in travel costs that you hoped for? Were your expectations exceeded?

Should the results that you hoped for not be achieved, this is generally due to factures such as acceptance of or familiarity with the solution within its intended circle of users. Here Vistafon comes in and attempts to provide support and bring these projects mid-term to success. Our goal is to have customers who are satisfied long-term and to accompany your business in the field of communication.